Customer reviews
The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
20.11.2008
michael, newcastle on tyne
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
19.11.2008
ASTRID, BRUGGE
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
18.11.2008
PADRAIG, BELFAST
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
17.11.2008
Carmel , clonmel
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Great service - will definately use again
15.11.2008
Ayse, Istanbul
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
15.11.2008
Melvyn, Exmouth
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Please can you send me chefs recipe for Dublin Bay chowder it was as good as i have ever had Many thanks. Mel Brash
12.11.2008
carmel, galway
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
11.11.2008
ERNESTA, CARRIGALINE
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
IT'S REALLY GOOD HOTEL.AND GOOD THING IS THAT EWERY TIME YOU NEED WILL COME HOTEL'S BUS AND PICK YOU UP TO AIRPORT.THE ROOM WAS NICE.BUT DONT FORGET TAKE YOUR TOOTHPASTE AND SHAPMOON.
11.11.2008
Margaret, Waterford
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
I thought the main reception, bar and the room were fantastic. Higher quality than expected. Room was very comfortable and nice temperature. The staffs, especially reception staff were not well spoken. The tone and phrases used were not professional. I thought the parking arrangements could do with some further thought, needed to hand over access keys to get in and out -ridiculous. During our travel we lost an item and when I called the hotel I was asked to send an email so that it could be forwarded to all the managers - isn't this silly- surely reception handles all these types of queries and should know whether or not the item was found?
Dear Margaret, Thank you for your feedback, i am delighted that you enjoyed our bar, restaurant and your bedroom. In relation to the other points mentioned i can confirm that your room key will now allow you access to our car park and further training has been administered to the reception team to ensure they deal with lost property items in a more efficient manner. I shall give you a call to clarify that you have received the lost item. Yours sincerely, Mark Williams, General Manager
10.11.2008
pamela , Cork
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
I found that the staff in your hotel were extremely efficient, and friendly. The shuttle bus to the airport was a great service and very prompt, with very flexible times. The only minute complaint i would have is that bar food could be served until maybe 11pm, I arrived at 10pm and got soup that really wasn't that great. But i found the quality and service overall to be excellent
