The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
Customer reviews
05.03.2010
Dalen, Dublin
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Room I staid in had problems with the shower - temperature regulator didn't work. also, i found that the water did not get eliminated from the shower quickly. A plumber badly needed.
Dear Dalen Thankl you for taking the time to send your feedback, i am sorry to hear that you had problems with your shower and i will ensure our maintenance team investigate this straight away. I trust that yourr stay overall was enjoyable and hope to welcome you back to stay with us in the near future. Kind regards Mark Williams
04.03.2010
Edwina, Ballina
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
The only slighty negative comment I have is the food in the bar wasnt great,however the staff were excellent.
Dear Edwina Thank you for sending your feedback, i am sorry to hear that you did not enjoy our bar food and hope that your meal was exchanged at the time, i am delighted to see that you found our staff to be excellent and hope to welcome you back to stay with us in the future. Kind regards Mark Williams General Manager
03.03.2010
Maureen, Renvyle
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
1)On arrival, the TV was not working. I asked Reception for help, and they gave me some USED batteries for the remote control and suggested I replace the existing ones in the remote. Fortunately it simply was a case of the remote batteries were flat, and the replacement second hand ones worked - for how long I don't know - probably until the next guest arrives. 2)When we arrived, the kettle was in bad shape - the lid was broken exposing a wire. We asked for a replacement, which was promptly brought. The staff person left. However, we then discovered that it wasn't working at all. We asked for a third replacement - one was eventually found. This probably took 45 min. to sort out. 3) In the bathroom, the small rubbish bin, too, was broken. The foot pedal didn't work, and the lid was completely off its hinges. It just didn't look good. I did fill out a form in the room reporting the problems for the Maintenance staff, reporting all the above and left it in the room. I refrained from sending the other questionaire to yourselves, but now I have done so with this questionaire. My husband and I use that particular hotel about twice or three times per year, and hope to continue to do so in the future.
Dear Maureen Many thanks for taking the time to send your feedback, i have passed this information onto our housekeeping department who will ensure the points are actioned without delay, i am delighted to see that intend on using the hotel and would hope to meet you in person on your next visit. Kind regards Mark Williams General Manager
02.03.2010
Timothy, Whitechurch
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
didnt use bar
Dear Timothy Thank you for taking the time to return our questionnaire with your comments, i am delighted to see that your stay was enjoyable and hope to welcome you back to stay with us in the near future. Kind regards Mark Williams General Manager
02.03.2010
cathal, ballyshannon
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
only down side to our stay was that the hot water for the tea wasn't "hot", but everything else was excellent
Dear Cathal Many thanks for taking the time to send your feedback, i am sorry to hear that your tea was not hot and hope that our staff replaced it for you without delay, i am delighted to hear that everything else was excellent and hope to welcome you back to stay with us in the near future. Kind regards Mark Williams
02.03.2010
ger, walkinstown
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
the house keeping was brill.the room i stayed in was lovely it had a seperate kitchen,hope to stay again.but.the kitchen should have a tv cable port so people can bring the tv into it for a kind if homely feeling.i stayed 2 nights.the bar did,nt open till 5,the telly only had sky news on it in the bar and no body could change it till the bar staff came in.the bar should have an achoul vending machine i stayed in a hotel in england and they had 1.was making a fortune for the hotel before the bar opened cause they under cut the oflicence on unit price on cans and the reciption staff filled the machine so they did'nt pay a bar man and then every one stayed and drank from the bar and ate from the restarant whan they did open.also in my room the kitchen window did not close and the radiator in the kitchen did not work i informed staff when i checked out no point doing it untill i checked out not really anything that could be done on a week end.oter than that the romm was great,the two ladies a reception were great and the lad in the bar was a laugh a dublin chap and even the night secuirty gaurd aforigen chap was a good laugh,dont get that in a lot of hotels and the rates were ok,if they stayed like that or got lower on your second night stay im sure you'l be busyer hope to see you's again
Dear Ger Thank you for taking the time to send your feedback, a vending machine in the bar is certainly food for thought, i will also note your other suggestions for discussuion at our next management meeting, am glad to hear that you plan on returning soon and look forward to welcoming you back then. Kind regards Mark Williams General Manager
01.03.2010
Mary, Loughrea
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Stayed briefly at the hotel on the 25-002-10. The hotel receptionist was efficient. We availed of the park and fly and found it to convenient. A hassle free stay that got us to our early morning flight on time
Hi Mary Thank you for taking the time to send your feedback, i am delighted to hear that your stay was enjoyable and hope to welcome you back to stay with us in the near future. Kind regards Mark Williams General Manager
01.03.2010
sarah jane, westport
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
was not in the bar, but was pleased with my stay
Dear Sarah Thank you for taking the time to send your feedback, i am glad that you were happy with your stay and hope to welcome you back to stay with us in the near future. Kind regards Mark Williams General Manager
01.03.2010
Fionnuala, Portlaoise
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
It was great to have the shuttlebus to the airport
Dear Fionnula Thank you for taking the time to send your feedback, i am glad that the shuttle bus was a good help for you. I hope to welcome you back to stay with us in the near future. Kind regards Mark Williams General Manager
28.02.2010
gerry, virginia
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
very good value for money; would defineatly stay there again;
Hi Gerry Thank you for taking the time to send your feedback, i am delighted to hear that your stay was enjoyable and hope to welcome you back to stay with us in the near future. Kind regards Mark Williams General Manager
